ESS Premium Support (10hrs)
US $1,000.00
Our ESS Premium Support package includes ten (10) support hours. Use these hours any way you like: we can get ESS up and running for you or assist you in any other way.
Support may be purchased as a bundle with Davyn Employee Self-Service.
See how Premium Support compares to free support below:
| Self-support | Standard support | Premium support | |
| Support material | Onboarding guide User Manual In app tips |
Onboarding guide User Manual In app tips Live chat (queue) |
Onboarding guide User Manual In app tips Live chat (priority) Email (priority) Phone (priority) |
| Company Setup | self (administrator) | self (administrator) | Priority support Agent via company’s Administrator |
| Approval process setup | |||
| Workflow setup | |||
| Request type setup | |||
| Forms & Requisition setup | |||
| Ongoing support (management) | |||
| Ongoing support (staff) | |||
| Approval Workflow design | |||
| Forms/Job Letter Template design | |||
| Hours of coverage | n/a | Standard business hours | Standard business hours |
| Support channels | n/a | web | web & phone |
| Number of cases | n/a | unlimited | unlimited |
| Response time | n/a | 2 business hours | less than 1 business hour |
| Price | Free | Free | US$ 1,000 |
